Lyran is committed to protecting your personal information. This policy explains what we collect, why we collect it, and your rights under the Australian Privacy Principles.
Lyran ABN is operated by Maxime Cayssials, trading as Lyran, located at 3 Hilton Terrace, Tewantin QLD 4565, Australia. We provide Kundalini Awakening, Energy Healing, and Spiritual Hypnosis sessions in person on the Sunshine Coast and online.
This Privacy Policy applies to personal information we collect in connection with our services and website at lyran.com.au. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect the following types of personal information:
Health information is a sensitive category under the Australian Privacy Principles. We collect health-related information only to the extent necessary to provide safe and appropriate sessions. This includes relevant medical history, current physical or emotional symptoms, and anything you choose to share about your wellbeing before or during a session.
We collect this information with your consent, given at the time of booking or at the start of a session. You are never required to disclose more than you are comfortable sharing.
Health information is treated with a higher standard of care. It is not shared with third parties except in the limited circumstances described below.
We collect personal information in the following ways:
We use personal information to:
We do not use your personal information for unsolicited marketing without your consent.
We do not sell your personal information. We may share it with:
We do not disclose health information to any third party except in the circumstances above, or with your explicit consent.
Personal information is stored securely. Session notes are retained for the minimum period necessary for the purposes described in this policy, and for as long as required by any applicable professional or legal obligation.
When information is no longer needed, we take reasonable steps to destroy or de-identify it. No internet transmission is completely secure, but we take all reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
We do not transfer personal information outside Australia except where a third-party service provider (such as Google Analytics) operates internationally. In those cases, we take reasonable steps to ensure the overseas recipient handles information in accordance with the APPs.
Our website uses Google Analytics to understand how visitors use the site. Google Analytics collects anonymised data about pages visited, time spent on the site, and referring sources. This data does not identify you personally.
Google Analytics uses cookies stored on your device. You can opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on.
For more information on how Google handles this data, see Google's Privacy Policy.
Under the Australian Privacy Principles, you have the right to:
To make an access or correction request, contact us using the details below. We will respond within a reasonable period (generally within 30 days). There is no charge for making a request, though we may charge a reasonable fee for providing access in some circumstances.
For privacy-related enquiries or to access and correct your information, contact us at:
If you believe we have breached the Australian Privacy Principles and your concern is not resolved to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
This policy was last updated in September 2026. We may update it from time to time. The current version will always be available at lyran.com.au/privacy-policy.html.
